Store Checkout 01 - BH Car Parts UK

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Frequently asked questions

What is your returns and refund policy?

Products can be returned within 30 days of purchase, as long as they’re in their original packaging and unused. You'll receive a full refund once we verify the condition.

What shipping options and delivery times do you offer?

Our standard delivery is calculated at checkout and typically arrives within 3–5 business days, excluding weekends and holidays. Large or bulky items may ship via truck freight and take longer.

Do you ship internationally or to PO boxes?

We ship within the contiguous UK and select international zones. Bulk items usually cannot be shipped internationally or to PO boxes, and international customers are responsible for customs and import duties.

How long do I have to return an item?

You have exactly 30 days after purchase to initiate a return—parts must be in pristine, unused condition and in original packaging.

Are there extra fees for bulky or freight‑ship items?

Yes—large items (like bumpers, doors, wheels) are shipped via freight and may have additional shipping or handling charges, plus longer delivery timeframes.

How do I track my order or report delivery issues?

Once dispatched, you'll receive a tracking number via email. For any missing, damaged, or incorrect parts, please contact our support team immediately with your order number.